Obtaining requirements is really a challenging task not just a simple task but huge challenging task especially if you are dealing with Philippine government agencies.
One example I have is obtaining a NBI Clearance. I obtained NBI Clearance year 2010 and it only took less than an hour (at glorietta park square) to get my NBI Clearance.
After more than 5 years, it happened that I need to get a NBI Clearance again. The difference between now and before is that NBI created an online registration to obtain the clearance – an online application today compared to prior years without online registration. So as a balikbayan, I am very happy about this so called online registration as a significant improvement of the agency. A balikbayan with an expectation that it will make our lives easier compared before.
I applied online and paid online. Got scheduled and went to the NBI Satellite Office at Robinson’s Galleria. Do you want to know what happened?
I was surprised to see these…
The expected efficiency that I was looking forward due to establishment of online registration was simply a dream. A project that is not properly planned, and implemented. It could be stated also that it is a waste of resources (money and time) because it didn’t serve its purpose to be convenient and efficient.
The NBI established a costly or expensive system for the online registration system but it failed to implement its purpose by serving the public conveniently. I mean, an online system should make the process efficient (fast and at a minimum cost) for both sides – NBi and applicant, but those pictures above are stating otherwise. The online registration made the process worst….
Above pictures and my experienced can conclude that the NBI clearance online registration is inefficient and inconvenience because of long qeue to be compared before and costly because of additional charge for paying online unlike before, one was only paying the P115 NBI clearance fee.
The online registration is not helping us applicants in any ways BUT takes more of our time and financial burder to us.
What should be done?
Create more satellite offices to serve more applicants. There’s a long qeue because the office can’t accommodate all applicants. With million citizens in Metro Manila applying for NBI clearance there are only 15 number of satellite office (based on nbiclearance.com), the number of offices should had been considered during the planning stage of the project.
In the online schedule, the agency should assigned/gave already a reference number or specific time to serve an applicant and not by giving a number on site. This is more convenient to both parties (satellite office and applicant) by going on time and serving the applicant on scheduled.
Most importantly, the agency should remove the additional charge of P15 because the expectation by the public is to obtain NBI Clearance fast because it’s ONLINE but the public is just experiencing the opposite of the purpose – a slower or inefficient process with an additional cost. So what’s the sense of paying more money if the service became worse. As a benchmark, banks are accepting BIR payments without charges in favor of the BIR as a government agency so NBI should do the same.
PS. This is just a simple review of the online registration. Please consider this as business improvements to be done and to help the NBI properly use its online registration.